tag:blogger.com,1999:blog-31671374.post7650207682800838796..comments2023-10-30T07:10:34.610-07:00Comments on Underbelly: Notes from Internet Marketing PurgatoryBucehttp://www.blogger.com/profile/16452321114185736762noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-31671374.post-6270150643867822512010-08-30T19:03:05.775-07:002010-08-30T19:03:05.775-07:00Do you have any guess as to the ratio of customers...Do you have any guess as to the ratio of customers with your bank compared to their overall customer base? This may be a classic example the <a href="http://en.wikipedia.org/wiki/The_Long_Tail" rel="nofollow">"Long Tail"</a>. (I prefer the older and more colorful expression, "sucking hind teat".) <br /><br />I've seen situations in the past where management will choose to deliberately ignore some small group of unhappy users and spend their development budget on some new whiz-bang feature that will please the masses. Obviously, there's no telling if that's the case here, but it wouldn't surprise me. <br /><br />I think it definitely covers the situation with the iPod as well.<br /><br />Maybe the <i>real</i> issue with Mint is that they're still training the high school grads that they hired as programmers. By the time they finish their training and start digging into the technical issue, they've been there too long and get replaced by the next crop of kids!Kennoreply@blogger.com