Monday, March 29, 2010

Who'd Have Guessed?

I've said enough unkind things about United Airlines over the years (and thought enough more) that an instinct for fairness impels me to report this customer-satisfaction story from Michael O'Hare. Dare we to think this might just be something other than a one-off?

Update: okay, so maybe not, but it does have its own Wiki page.

Update II: and so does Isaac Newton.

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